COVID-19 Safety Plan & Procedures

All the following protocols are in accordance with the guidelines put out by the public health authority, Worksafe BC, and the acupuncture governing body, the College of Traditional Chinese Medicine Practitioners and Acupuncturists (CTCMA). They are subject to change as the current health crisis evolves and PHO guidelines are updated.

Screening and Assessment

  • The practitioner will self assess daily prior to working, with the self assessment tool found here: The practitioner commits to cancelling all sessions if symptoms arise, and testing/reporting to 811 as necessary according to PHO guidelines.

  • All patients receive a mandatory self screening questionnaire 1 day prior to their appointment. If they develop any symptoms prior to their appointment or are exposed to any known/probable/suspected cases, they are required to inform their practitioner and may be required to reschedule their appointment. *Update: as of July 1 2021, the pre- screening is no longer mandatory. I will trust you to assess your health on your own, and cancel your appointment if you have any cold or flu-like symptoms. 

  • Patients with higher risk profiles and/or weakened immune systems may consider postponing their treatment, or requesting the first appointment of the day.

  • As with any medical treatment, the practitioner and patient must both agree that the therapeutic benefit outweighs the potential risk of receiving treatment, including viral transmission.

Physical Distancing

  • The patient is asked to wait outdoors, outside the waiting room or in their car and arrive on time (not early), since the waiting area is closed. This will continue in Phase 3 of reopening, and will be reassessed in Phase 4 in the fall.

  • The patient is asked not to be accompanied when it is not a necessity (i.e. exceptions are made in the case of physical or mental disability, or for minors when needed).

  • Physical distancing will be respected during the verbal assessment.

  • Physical distancing will not be possible during the manual assessment and treatment. Appropriate PPE will be used during that phase, primarily masks. I will continue to ask for masks to be worn through Phase 3, and will reassess at Phase 4 in the fall. 

  • Facial rejuvenation treatments and in-person complimentary consultations will not be conducted at this time.

Hygiene protocols

  • The clinic door will be opened by the practitioner and locked after entry, in order to minimize touching of surfaces.

  • The patient is required to wash hands for 20 seconds or sanitize hands upon entering the clinic.

  • The patient and practitioner are required to wear a mask during treatment. If a patient arrives without a mask, one will be provided for them.

  • The practitioner washes hands and forearms with soap in between each session

  • Hard surfaces will continue to be sanitized with a hospital grade disinfectant and virucide (Vital Oxide) in between each session (chairs, door knobs, counters…). This product has been authorized by Health Canada & The Environmental Protection Agency (EPA) for use against the novel coronavirus. It is biodegradable and nontoxic.

  • Fabric furniture will be covered with a layer that can be swapped in between appointments.

  • Treatment table and pillows are covered in vinyl, and sanitized in between each session.

  • Personal water bottles are recommended if you require water during your appointment.

  • All linens are single use only and laundered at high heat in between sessions.

  • Cash is accepted but not preferred at this time. Touchless payment and direct insurance billing are available, and all receipts will be emailed (not printed).

Communication and Consent

  • Patients receive an assessment questionnaire one day prior to their appointment.

  • Patients are informed and consent to the fact that physical distancing is not possible during hands on assessment and treatment, and are aware of the harm reduction approach that is implemented.

  • If the patient presents COVID-19 or any cold or flu-like symptoms 24hrs before the session, the cancellation fee will be waived.

  • If the patient tests positive for COVID-19 within 14 days after the session, they agree they will notify the practitioner at their earliest opportunity.

  • If the practitioner becomes aware of any known exposure to COVID-19, they agree they will notify anyone they have been in contact with after the exposure. 

  • Communication signage is posted throughout the workplace reminding of masks, closed waiting room, hang hygiene, physical distancing etc.

  • If the patient has any further questions or concerns, they may feel welcome to discuss with their practitioner directly.